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Frequently Asked Questions About Making Payments

Please reach out to accounting department about this matter: payments@mortgageright.com or 205-624-5403

We currently cannot accept payments earlier than 2 weeks prior to the payment being due.

When we receive payments that do not belong to us, they get forwarded to the correct servicing company. If you have questions about this, please reach out to your loan officer or the accounting department about this matter: payments@mortgageright.com or 205-624-5403

We can only accept the exact payment amount. Once your loan is transferred to the servicing company, you will be able to make additional payments to them.

We do not have the ability for you to set up auto-pay. You can reach out to your new servicing company for questions on how to set up auto-pay.

We do not have the ability for you to set up auto-pay. You can reach out to your new servicing company for questions on how to set up auto-pay.

We currently only use ACH information (checking/savings and routing number). This keeps the service free for you.

Our company sends out correspondence through the mail as soon as the loan is sold. If you have not received anything in the mail, please reach out to your Loan Officer to request your “Notice of Servicing Transfer”. You can also reach out to accounting department about this matter: payments@mortgageright.com or 205-624-5403

This usually indicates that your first payment does not go to us, and it belongs to the new servicing company. Please reach out to your loan officer or the accounting department about this matter: payments@mortgageright.com or 205-624-5403

Don’t see your question? Please reach out to accounting department about this matter: payments@mortgageright.com or 205-624-5403

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